Effectiveness Evaluation Model Design of Customer Relationship Management Using Balanced Scorecard: Case Study XYZ
| Author(s) | : | Amarilis Yanuarifiani; Eko K Budiardjo |
| Faculty | : | School of Computing |
| Publication Title | : | Effectiveness Evaluation Model Design of Customer Relationship Management Using Balanced Scorecard: Case Study XYZ |
| Published in | : | The 2nd International Conference of Information and Communication Technology |
| Publication Type | : | International Proceedings |
